Rated 4.8/5 by Happy Binmate CustomersShipping Policy
Domestic Shipping (Australia)
Standard shipping costs are determined at checkout based on the destination for all orders within Australia. Estimated delivery time is between 2 to 12 business days after dispatch, depending on your location. Orders placed before 12pm AEST, Monday to Friday, will be dispatched on the same day. This does not apply to weekends or public holidays. For faster delivery, Express Shipping is available and is estimated to arrive within 1 to 3 business days after dispatch, depending on your location. Upon dispatch, an email with tracking information will be sent for all orders. International Shipping International shipping costs are determined at checkout based on the destination. Please note that any taxes, duties, or customs fees incurred at the destination country are the responsibility of the customer. Due to situations beyond our control, there may be disruptions or delays with carriers during transit. Therefore, all transit times listed are estimates only. Upon dispatch, customers will receive an email with tracking information.
Order Processing
Time Most orders are processed as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Business days exclude public holidays and are from Monday to Friday.
Tracking Your Order
You can expect a shipment confirmation email with your tracking details once you have placed an order through BINMATE Australia website. The shipping details will be sent to the email address registered with your account or the email used during the checkout process. The tracking number will be active within 24 hours.
Changing the Delivery Address
If you need to update your address after placing your order, please contact us as soon as possible through support@binmateaustralia.com. Our team will make every effort to accommodate your request. Please note that address changes are only possible within a limited time frame. Order Delays If the dispatch of your order is delayed by us for any reason, we will inform you promptly and provide a revised estimated date for dispatch and delivery. The priority of delivery within the chosen shipment method is determined by the carrier. If the carrier is holding or delaying your parcel, please contact them for the whereabouts of your parcel - we cannot control carrier delays. Estimated transit times may vary. Damaged or Lost Items If your item is damaged or lost in transit, please contact us at support@binmateaustralia.com to notify us. We will arrange for a replacement order to be shipped to you.