Return and Refund Policy

Your Return Rights

You are entitled to return your order within 14 days of receipt if:
• The product is damaged, defective, or faulty.
• You have changed your mind and the item is still in new, unused condition.

To exercise your right of return, please inform us of your decision by sending a
clear statement to: support@binmateaustralia.com

Goods returned without prior approval will not be reimbursed.

The deadline for returning an order is 14 days from the date on which you
received the goods, or from when a third party appointed by you, who is not
the carrier, takes possession of the delivered product.

If your return is approved, we will reimburse your payment, minus our costs, no later than 14 days from the day we receive the returned goods. We will use the same payment method you used for the order.

Conditions for Returns

For the goods to be eligible for a return, the following conditions must apply:
• The goods were received within 14 days from the delivery of the item.
• The goods are in new, unused condition (unless the item was defective
upon delivery).

The following goods cannot be returned:

• When you, the customer, have a change of mind and/or circumstances after the goods have been shipped or processed for shipment.

We reserve the right to refuse returns of any product that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us unless
the item is damaged, defective, or faulty.

With various warehouse locations, please email support@binmateaustralia.com for return instructions.

We are not responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of received return delivery.

Goods that do not meet the above ‘Conditions for Returns’ will not be reimbursed.

Incorrect Address

If you, the customer, enter an incorrect delivery address on your order and
your goods are returned to our warehouse as ‘undeliverable’, we will issue a
refund less our shipping costs (as above). You will then need to place a new
order.

Contact Us

If you have any questions related to:
• Your order
• Our products
• Technical support
• Returns & refunds Please contact us by email at: support@binmateaustralia.com